FAQ

Default solution folder, feel free to edit or delete it.

Do I need to verify my identity.
Yes, to become a verified member of First Transfer please send the following documents to id@firsttransfer.com: 1. A Canadian government i...
Tue, 28 Jun, 2016 at 4:18 AM
How does INTERAC® Online work?
Sending Money: Login to your First Transfer account. Click on “Send Money” - INTERAC® Online will be your default payment method. Enter your t...
Tue, 28 Jun, 2016 at 4:23 AM
How much does it cost?
The transfer fee is paid by the sender. It is a function of the send amount and the payment method selected.  Please use the calculator to determine...
Tue, 28 Jun, 2016 at 4:24 AM
How does my recipient get paid?
We will deposit Naira (NGN) directly into your recipient's bank account in Nigeria.
Tue, 28 Jun, 2016 at 4:24 AM
Does my recipient have to visit a bank to collect the money?
No, once a transfer is complete, we guarantee that funds are immediately available to your recipient for withdrawal. Your recipient may (or may not) recei...
Tue, 28 Jun, 2016 at 4:25 AM
How long does it take for my recipient to be paid?
We will deliver the Naira (NGN) equivalent of your transfer amount to your recipient's bank account within 24 hours of your transfer request.
Tue, 28 Jun, 2016 at 4:26 AM
What if my recipient doesn't get the money?
We guarantee that your money will be received by your recipient, or we will refund your transaction in full.
Tue, 28 Jun, 2016 at 4:26 AM
What are the supported Nigerian banks?
Access Bank (temporarily unavailable) Citibank Nigeria Limited Diamond Bank Ecobank Fidelity Bank First Bank First City Monument Bank ...
Tue, 28 Jun, 2016 at 4:27 AM
Can I request a refund?
Yes, you can request a refund of your account balance at any time by calling 1 (800) 650-1307 or sending a refund request to support@firsttransfer.com.  ...
Tue, 28 Jun, 2016 at 4:28 AM
Can I check the status of a transfer?
Transfer requests are processed in priority sequence and typically processed within minutes.   We guarantee payment to your recipient within 24 hours.   ...
Tue, 28 Jun, 2016 at 4:29 AM